Shipping policy

We want your Dining with Gold order to reach you as quickly and safely as possible. This Shipping Policy explains how and when we dispatch orders, the delivery options available, and what happens if something goes wrong in transit. By placing an order, you agree to the terms set out below.

1. Order Processing

We aim to process and dispatch all orders within 24–48 hours of payment being received, excluding weekends and UK public holidays. During busy periods, sales, or new product launches, processing may take a little longer — if so, we'll keep you informed by email.

Because our chilli oils are made in small batches, an item may occasionally be out of stock. If we cannot fulfil your order promptly, we will contact you to offer a replacement, a wait time, or a full refund.

2. Delivery Times

Once dispatched, estimated delivery times are:

  • UK standard delivery: 2–4 working days
  • UK tracked / express delivery: 1–2 working days
  • International delivery: 7–14 working days, where available

All delivery times are estimates, not guarantees. They may vary due to courier delays, weather, customs processing, or other circumstances beyond our control.

3. Shipping Destinations

We currently ship across [the United Kingdom]. [International shipping is available to selected countries — available destinations and any restrictions are shown at checkout.] If your country does not appear at checkout, please contact us and we'll do our best to help.

4. Shipping Costs

Shipping charges are calculated automatically at checkout based on your delivery address and chosen service, so you'll always see the cost before you pay. Any customs duties or import taxes on international orders are the responsibility of the customer.

5. Tracking Your Order

Where a tracked service is used, you'll receive a confirmation email with a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

6. Delivery Information & Accuracy

It is the customer's responsibility to provide a complete and accurate delivery address at checkout. We are not liable for parcels that are delayed, lost, or returned to us due to incorrect or incomplete address details supplied by the customer. If you spot a mistake in your address, contact us as soon as possible and we'll try to correct it before dispatch.

7. Failed, Lost, or Delayed Deliveries

  • If a parcel is returned to us because it could not be delivered, we will contact you to arrange re-delivery (additional postage may apply).
  • If your tracking shows no movement or your order has not arrived within the estimated window, please contact us at diningwithgold@outlook.com and we'll investigate with the courier.
  • We are not responsible for delays caused by the courier, customs, or events outside our reasonable control, but we will always help you chase a missing parcel.

8. Packaging & Food Safety

Your order is carefully packaged to protect it in transit and to keep our products in great condition. If your order arrives damaged, please follow the steps in our Return & Refund Policy.

9. Contact Us

For any questions about shipping or the status of your order, please contact:

Dining with Gold
Email: diningwithgold@outlook.com
Instagram: @diningwithgold